Privacy Policy

1. Purpose and Scope of Information Collection

Deliciae does not sell, share, or exchange customers' personal information collected on the website with any third party.
The personal information collected will only be used for the purpose of providing products and services to customers.
When you register for updates, chat with staff, leave a comment, or enter information to place an order, the personal information collected by the Deliciae website includes: Full name, Address, Phone number, Email, etc.
In addition to personal information, we also collect service-related information: Product name, Quantity, Delivery time, etc.

2. Scope of Information Usage

The personal information collected will only be used internally within Deliciae and for one or all of the following purposes:

  • Customer support.
  • Providing information related to services.
  • Processing orders and providing services and information through our website as requested by you.
  • We may send you information about new products, upcoming events, or job opportunities if you subscribe to our email notifications.
  • Additionally, we will use the information you provide to manage customer accounts, confirm and process financial transactions related to your online payments.

3. Information Retention Period

For personal information, Deliciae will only delete this data upon customer request. Customers can request deletion by sending an email to deliciae.vn@gmail.com.

4. Entities or Organizations That May Access Personal Information

Entities that may access customers' personal information include:
Partners who have signed contracts to perform part of Deliciae’s services. These partners will receive information as per the contractual agreement (which may include part or all of the information depending on contract terms) to support users in using Deliciae's services.

5. Address of the Organization Collecting and Managing Personal Information

MS COMMUNICATIONS JOINT STOCK COMPANY
Head Office: 285 Huynh Van Banh, Ward 11, Phu Nhuan District, Ho Chi Minh City, Vietnam
Email: deliciae.vn@gmail.com
Phone: 0974336656
Website: Deliciaede.vn

6. Means and Tools for Users to Access and Modify Their Personal Data

Deliciae does not collect customer information through the website. Personal information is collected via email requests for product purchases sent to deliciae.vn@gmail.com or purchase inquiries made via our hotline: 0974336656.
You can contact the above email or phone number to request modifications to your personal data.

7. Mechanism for Receiving and Resolving Consumer Complaints Regarding Misuse of Personal Information

Deliciae is committed to using your information only in the following cases:

  • Improving service quality for customers.
  • Resolving disputes and complaints.
  • When required by legal authorities.

Customers' personal information is strictly protected in accordance with the personal data protection policy. The collection and use of information are only carried out with the customer's consent, except in cases required by law.

We do not use, transfer, provide, or disclose customers' personal information to any third party without their consent.

In the event that our data server is attacked by hackers, leading to the loss of members' personal data, we will notify the relevant authorities for investigation and resolution while informing affected members.

If you discover that your personal information is being misused or used beyond the notified scope, you have the right to call our hotline 0974336656 or email deliciae.vn@gmail.com with relevant evidence and details.

We are committed to responding immediately within 24 hours of receiving the complaint to work with the customer on a resolution.

We do not take responsibility for and will not resolve any complaints related to a customer's rights if the personal information they provided during their initial purchase was incorrect.